Returns & Refunds Policy
Last updated: February 10, 2017
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 30 days
The product is in its original packaging
The product isn't used or damaged
You have the receipt or proof of purchase
You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
By email: email@example.com
By visiting this page on our website: http://www.level2concepts.com/contact
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
Level2 Concepts, LLC
ATTN: Returns Dept.
13391 Bradfords Wharf
Palm Beach Gardens, FL 33410
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Level2 Concepts Online.
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded.